Debit Order Dispuits not reversed

Debit Order Disputes not rectified. Its been a month waiting for feedback, i called FNB bank ref: RG ********** 760781 and emailed, submitted forms on email. Physically went to Carlswarld branch on 31/03/18 filled another form for the reversals and was a told within 24 hours they will be reversed. Since then i still havent heard from them. Today i called to follow up. The lady could not assist and was advised to give them another week. Its frustrating that i have been waiting for this long and filling out forms for nothing, and it doesn't look like any action has been done since i have queried this ***** debit orders.

Following the above i personally went to Carlswarld branch and spoke to the manager, she seemed to recall the conversation but insisted that if she was part of the emails then she would be able to assist and gave me her email address and start the applications and all the comms with her... *** her email i was given is ********** FNB seems not be concerned about their service, i knew this was not quick process and was patient enough to wait but somewhere along the way, no communication or follow up on their side. :(