Debit Order despute and Bad Service.

The New Chat service "sucks" "Bad" "Irritating" and neverminded the call centers "Zero Helpfulness. This way to do Banking is unprofessional and "Cold" I have stop and reverse unauthorized debit orders and in my opinion this is *****. The reversal is not been done and after numerous Chats and call's nothing is been done. I was at the bank to be assisted with this, and I was ask to do this on the online banking app. So the short and the long of this story is FNB needs to review all their shortfalls and I can't think how old people can cope with this new way of BANKING