Debit order department missing and no help at all.

I am so frustrated by FNB service. During this struggling time where we are not even being paid full salaries FNB chooses to get off the debit order department. I have a Standard Bank debit on my FNB account for R1000 and for some reasons this month I have been debited 4 times God knows why. Now I am being charged R120 just for failed debit order and for what I do not know. Failed debit plus stupid charges. I try to query it the system does not allow me I try to call the Bank the debit order department is not available. I try to send an email they refer me to the app knowing very well I wont get help there. What the hell Banks do for people anyway beside pushing profits for themselves? I am so frustrated. I am tired of FNB. This Bank does not seems to care.