DEBIT ORDER DATE NOT CHANGED EVEN AFTER SENDING 2 TIMES EMAILS AND NOT GETTING ANY RESPOND

It is so heart breaking for such huge organisation to be so ******** to their client. I have been struggling to get hold of the loan department to change my debit order date, tried telephonically with no luck tried to go to the branch and was given an email to address mu issue to . i have sent my 1st email on the 07.08.2019 and got an auto reply with reference ***. and on their respond they stated that the respond will be in three days. i have sent my second email on the 15.08.2019 with REF *** also saying they will respond in 3 day time. Today it is the 19.08.2019 and no respond yet from any of my emails yet. No answer from their loan department telephonically and no respond to the emails i have sent . i would really appreciate if this can be attended to as i have already received August statement stating that debit order will go through on the 25th. i do not understand why as i have i have already stated on my 1st mail that i was charged interests 2 time and the day i requested the loan i specifically mentioned to the consultant that i would like the debit to go off on the last day of the month but no desided to do her own things.

Im so ****ed off right now because it doesn't look like the matter will be solved. i have been a loyal client to FNB for years but this is the kind of service i am receiving/getting.

At the moment it is up you what you wanna do with this account whether you will sort it out as per my request or leave is as it is, but im promising you let it not be fixed as per my request i will definitely move to another bank once the loan is paid up in November, i cannot deal deal with this kind of NONSENSE.

My ***.