Debit order

I m so sick and dissapointed with FNB,I am called FNB private client and as you can guess it comes with high fees!!! When I have a problem I expect the better reaction and resolution to my problem,but not with FNB!!So useless.

My ordeal started when I had an unauthorized debit went off on the 10th June,I tried reversing the app it wasn't possible,I called their call centre interacted with their system no help!!I went to the branch they referred me back to the app,This time I had to do covid19 payment relieve request of which I did and I was told it should be sorted within 14 days but it wasn't sorted,come the 30th June the same debit went off!!I went to the branch spoke to their branch manager and she referred me to the safe chat on the FNB app,I have been on that useless app since the 30th June without help,I chatted to about 8 different so called private bankers,so so useless!!!If they don't give u countless excuses they take 15minutes break without notice while chatting to you respond, eventually they just leave you hanging.Whenever you try to chat again you will get a new banker who will ask you the very same questions you answered 12 times already,but no help!!!

I am done with FNB and I would like to advice anyone against FNB if you not in it already!!!

O feel like with FNB my money is as exposed as a ******* bin on the street where anyone can pick as much as they want at any time!!