HP
Hanneley P
1 reviews | Active since Feb 2011
01 Nov 2020, 07:33
Debit order covid-19 loan
I have a covid 19 extension on my personal loans until October. But one of the loans debited my cheque account instead of the covid loan. I tried calling but get transferred all over. I wrote 2 email but no assistance. Can the matter please be corrected and my cheque account refunded.
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Hanneley P's updateReviewer Update
10 Nov 2020, 19:51It has been 5 days already and no one contacted me. I phoned in last week Friday after again putting through all over the place. I got through to someone that did assist and acknowledge the mistake made and sent error through to the financial department to correct. He said that by Tuesday I will be refunded. It is Tuesday and still no refund. Yet again I had to phone only to hear I have to wait till Monday for the refund. I feel this is unexpecteble because I was incorrectly debited and now I have to wait and struggle for Fnb to correct their error. Where is customer assistance and satisfaction? I am with Fnb for many years and never did I ever had to struggle like this. I am so disappointed.
HP
Hanneley P's update10 Nov 2020, 19:51
Reviewer Update
It has been 5 days already and no one contacted me. I phoned in last week Friday after again putting through all over the place. I got through to someone that did assist and acknowledge the mistake made and sent error through to the financial department to correct. He said that by Tuesday I will be refunded. It is Tuesday and still no refund. Yet again I had to phone only to hear I have to wait till Monday for the refund. I feel this is unexpecteble because I was incorrectly debited and now I have to wait and struggle for Fnb to correct their error. Where is customer assistance and satisfaction? I am with Fnb for many years and never did I ever had to struggle like this. I am so disappointed.