Debit order chaos in RMB

I have a current account and facility account with RMB. The debit order for my facility account is supposed to go off on my current account. After confirmation that my facility account is up to date, the bank still presents the debit order a minimum of 4 to 5 times per month on my current account, incurring banking costs and a bad credit score with every attempt.

To make matters even worse, the debit order suddenly started appearing on my facility account as well, and is offered on the facility account 4 or 5 times per month as well, causing the same issues as on my current account. No debit order was signed for this account as this account is serviced by the same debit order.

After many queries, attempts and communication with my personal banker and other personnel, and after numerous confirmations that the problem has been escalated and solved, the issue still persists. The faceless and contactless systems department are given the blame for the persisting problem and after months of complaining , this issue is not solved.

No feedback on the refund of all the banking costs are given either.

Short of going to the ombudsman with the ridiculous treatment received from Rmb , I have tried my utmost for RMB to solve the issues, but it has become quite apparent that the inconvenience suffered is of no concern to them