Debit Order ****

My husband contacted the bank on 6th July 2023, regarding a payment that went through his bank that he did not authorize. We then email the form, which FNB provided us, and emailed it to ***. with no avail, we did not hear anything yet, they did not even phoned my husband nor came back to him. For a Corporate company like FNB I personally think it's very unprofessional.