1 reviews | Active since Jul 2016

07 Jul 2017, 08:41

DEBIT ORDER

<p>An email was sent to ********** in June, as well as 04 July 2017, with regards to stopping a debit order, and it refers:</p> <p>"See debit order on my account<br />08 Jun Magtape Debit Railcell ********** 7 Sagepay 1,700.00<br />The same debit order will be going off my account on the 6th, but for R1500.00 Can you please stop debit order urgently, as I do not have the options to stop online."</p> <p>It has now been returned onto my account, as insufficient funds, and reflects bad on my account. We have also now been penalised with a fee, which needs to be reversed.</p> <p>In fact, I have asked in June also to stop the debit order, but none has happened, so I want the funds reversed as a matter of urgency, the one for June, as well as the fee for July 2017.</p> <p>Account number is ********** 8991</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Jul 2017, 10:14
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)