Hellopeter
Share Your Experience

1 reviews | Active since Jul 2017

03 Jul 2017, 15:42

DEBIT ORDER

<p>Why is it ok for YOU TO DEBIT MY ACCOUNT HOWEVER WHEN YOU HAVE TO REVERSE IT . THERE ARE ISSUES . I'VE BEEN ON YOUR ********** 404 SINCE THIS MORNING AT 8AM AND FINALLY I GET THROUGH SYSTEMS ARE DOWN AND I GOT TOLD TO TRY AGAIN AROUND 3PM ,GUESS WHAT LINES ARE BUSY LIKE ***. Someone better contact me as soon as possible and fix this . I will take this further </p>

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Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jul 2017, 16:05
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Hello Peter Complaints Resolution

Daffnie Govender

Tel number: ***

's update04 Jul 2017, 08:57
Reviewer Update

Called again this morning and assisted by Sheena and still awaiting reversal....... wow.

's update04 Jul 2017, 09:27
Reviewer Update

AND AGAIN NO ASSISTANCE. I HAVE TO CALL ANOTHER DEPARRMENT BUT YET AGAIN ,,,,, QUICK TO DEBIT

FNB (First National Bank)
FNB (First National Bank)'s reply05 Jul 2017, 16:52
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)