Debit order

I would like to know what is the sense of holding on for how long going through the verification process and the agent just dissappears. Seriously man these people need to realise not all of us have contract cellphones. By now I would have thought FNB had come up to speed with proper service delivery. Going to the bank is not an option the app is not working because you trying to get someone to help you so how is a person suppose to get help for your banking needs.