Debit order

Item: FNB (First National Bank)
Rating: 1
Author: Dineo K

I did a transfer on the 23rd for R95 for my R50 debit order, when I check my transactions they are dated the 27/12/2018. My debit order is reversed. I spoke to Frank Dlamini who did not want to understand what I was telling him. He send me a proof of payment which is dated 25/12/2018. I did not access my app banking on the 25th. Since when fnb pend transfers between the accounts? If the money is pending it means it can not be used, so why is this 1 used?

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Replies (1)

FNB (First National Bank)'s replyOfficial

28 Dec 2018, 15:32

Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.

Regards Hello Peter Complaints Team*** (option one)

FNB (First National Bank)'s reply28 Dec 2018, 15:32

Official