NK
Natasha K

1 reviews | Active since May 2016

28 Nov 2016, 10:08

Debit Order

<p>Dear FNB</p> <p> </p> <p>Please do not change my debit order dates without my permission. You keep on moving this earlier. I will hold you responsible for any charges should there be a reversal. I need someone to contact me in this regard. Unacceptable and not sure why this is being done. This is not the first time</p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Nov 2016, 10:56
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)