Debit order

Item: FNB (First National Bank)
Rating: 1
Author: Zodwa N

Debit order switch was done, the debit order's for my service provider's went of but none of them received payments. The amounts deducted are also showing on my bank statement, I really don't know what's happening :-(

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

04 Sept 2018, 11:24

Good Day Zodwa ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply04 Sept 2018, 11:24

Official

Good Day Zodwa ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Zodwa N's updateReviewer Update

04 Sept 2018, 13:20

Thanks for the feedback, I was contacted by a friendly lady by the name of Patricia and my query is resolved :-)

Zodwa N's update04 Sept 2018, 13:20

Reviewer Update

Thanks for the feedback, I was contacted by a friendly lady by the name of Patricia and my query is resolved :-)