1 reviews | Active since Nov 2016

03 Nov 2016, 10:34

Debit order

<p>Good morning, there are two debit orders of 129.99 on my ABSA account from FNB. I went to Absa this morning to enquire about them they told me it is from FNB and their contact number is as follows ********** 141 when I call the number it say it's unobtainable.</p> <p>I'll like to find out from Absa and FNB who gave them an authorization. </p> <p>ABSA doest not protect its client from ****s.</p> <p>I went to reverse the orders the total charges for reversing amounted to R137</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Nov 2016, 14:00
Official

Good day,

Thank you for bringing this matter to our attention.

This matter must be referred to your Bank. They would be able to place a stop payment on the debit order and assist with the reversal.

Your bank would need to assist you to complete a disputed debit order form that they in turn would forward through to assist in your dispute resolution.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)