Debit Order

This review deserves 0 stars. Today is the 02/11/2022 @ 10:19 I have been trying to reverse and cancel a debit order. I have done the following:

Phoned these numbers to speak to an agent: 1) *** - No help 2) *** - No help 3) *** - No help

After numerous attempts to get hold of someone via the telephone numbers, I tried the secure chat method on the FNB app, also just a waste of time.

I went from pillar to post, and still my query is unresolved and here are the agents names:

1) Mantoa | Aspire Service Suite - Got disconnected

2) Jacqueline | Aspire Service Suite - Within 1 minute of greeting me, this message comes through: "Thank you for your chat. We have had no further response from you, please contact us at a convenient time when you can chat."

3) Thabiso | Aspire Service Suite - Same as above

4) Jarred | Aspire Service Suite - After explaining in numerous messages and sending him screenshots of the transactions. He was still to *********** to resolve the query and instead transferred me to the next agent:

5) Casey | Aspire Service Suite - After going through the same procedure as with Jarred, sending her the information requested, with screenshots of the transactions, she got "disconnected". Next up...

6) Kiara | Aspire Service Suite - Followed the same procedure as with Jarred and Casey, but this time she ended the chat from her side. Here I realised that if they can't or don't want to help you they could end the chat from their side and there is no consequences for them. Next up...

7) Karin | Aspire Service Suite - She ask's "How can I assist you" @ 13:37 - I reply @ 13:37 - Next message at 13:38 she ends the chat. How is that for service? And here I gave up.

How is it possible that I had to deal with more than 10 people (Secure chat and telephone calls) over nearly four hours just to have something as small as a debit order reversed and cancelled?

This was the SECOND time and worst experience I have ever had with FNB.

Good luck to those who choose to do business with such a bunch of *********** people, who are uncaring, unwilling to do the jobs they are getting paid to do and neither follow up on their clients queries.

I will be closing my business as well as personal accounts.

Lastly, FNB your slogan should be more in line to this "How can we NOT help you"

Good riddance

Zian Mostert