DEBIT OF LIFE POLICY AFTER CANCELLATION (TERRIBLE)

I have cancelled my FNB life cover on my credit card on the 27 November i received the cancellation letter and i have noticed on the 6 December a sum of R135 taken of my account via debit order,i have responded via a email to FNB Life to investigate the matter and i now received a call from Roberta Barrentt stating there i was told by Mzwakhe Khumalo that i was going to pay a final debit which is a total lie from the consultant so it seems to me that fnb is trying to avoid a reversal of this debit order,I am and did request a voice recording on the day of the cancellation and i was told that is will take 7 working day so i am now stating that this must be done faster as usual coz i am actually sick of FNB and ther gimmicks very day and month from the credit card interests to life covers ...I expect both consultants to be dealt with for the poor services and attitude of lies!!!!