DEBIT DETAILS STILL NOT CHANGED

Item: FNB (First National Bank)
Rating: 2
Author: MAMIKI M

I sent an email to Premier Banking on 13/03/2015 to amend debit order details on my FNB Smart Device Account as I have changed banks. I even got a call after a few days where the person that I was speaking to confirmed that the details will be amended. To my surprise today 25/03/2014 the debit order was still collected from the FNB account of which I have no funds in. Now I have to be liable for unpaid fees which I feel I'm not entitled to since I sent instructions to amend debit details long before. Why is FNB so ***********?

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Replies (1)

FNB (First National Bank)'s replyOfficial

25 Mar 2015, 08:54

Hello makom,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 653925.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)

FNB (First National Bank)'s reply25 Mar 2015, 08:54

Official