tM
tlou M
1 reviews | Active since Dec 2010
19 Jan 2016, 11:44
debit date change
In December I contacted FNB home loans Dept to request an eraly ded as I got paid earlier than my normal pay date. they allowed the change and debited on the 18/12/2015. on the same date i requested that they chnage it back in January and debit on the 27th which is the initial and normal deduction date. to my suprise yesterday i got an sms to say they debitted my account and i had to make a plan to get the money so my account does not stay on a minus. Please can someone contact me to confirm that this has been fixed and that my next ded will be on the 27/02/2016 since they took the January debit order already
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Replies (1)FNB (First National Bank)'s replyOfficial
19 Jan 2016, 11:48Hello octovia,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 851008.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 851008.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply19 Jan 2016, 11:48
Official
Hello octovia,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 851008.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 851008.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
