ZP
Zita P

1 reviews | Active since Jun 2010

01 Oct 2024, 12:50

DEBIT CARD ISSUES

Appalling service from the debit card division of FNB. Since the 15 September till today they are still trying to send me my debit card. Seriously the *********** and useless staff at the suite is unbelievable. Get pushed from pillar to post and still no results. They have no knowledge of their products and least of all not interested in assisting therefore keep putting you thru to a different consultant all the time. Where are the truly proud staff who used to go out of the way to assist clients? These are no existent it is like they just don't care. The best is when I get told I do not exist on the system, really!!!! and this is a business account. Wrong to have chosen my bank as FNB. It is now the 1st October and again have been shoved from pillar to post and still no results. I desperately need this debit card but at this rate I am better off at applying at another bank. FNB catch a wake up and employ dedicated and knowledgeable staff not your run of the mill if you want a successful business. All you get told please be patient we are putting you through to a service advisor or a consultant or whoever. You get asked the same question 100 times, get asked for the ID 100 times and so it carries on. That is why I say useless is an understatement. Start getting staff who are proactive!!!!!!!

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