Debit card has been cloned

Good day <br> <br> <br> Kindly take not for the dates on statement 58 the card number 412752*8588 27 Nov.<br> <br> Reason for the email is that I am not happy with the service that was received from the ***** department , I have logged a complaint three weeks ago and I needed to call in to find out how far the investigations was with reference to this matter , been that there has been (POS) transaction my account of which was not mine dating back to November 2013. I tried calling in and I was sent a form which I have attached , that I could not complete fully as my complaint had nothing to do with a ATM , I when went into a branch whereas a ***** form was completed.<br> <br> Today at 10:30 I called in again wanting to know far the investigation was to heard from Simphiwe that that matter has not been worked on , I asked to please look into this as it has been three weeks now with response from the bank . O explained to him and HE said in return to me that I have been buying online games and told him that I have never purchased anything online for as long as I have been banking with FNB , he then in return said that my kids could have bought the online games , I explained to him that it highly impossibl