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Paul M
1 reviews | Active since Mar 2015
15 Apr 2019, 10:42
Debit Card ***** refund-Poor Service
On 2 March 2019 an amount was taken from my debit card without authorisation using my card details (It was a Paypal purchase). I have never given card details out, and only use secure sites. I phoned FNB immediately, who cancelled the card and issued a new one. However, that seems to have been the end of the matter. I have phoned to follow up on a refund but to no avail. The person at "Online *****" told me to call "Debit Card *****" on ********** 444. I have been unable to speak to anyone on this number, instead languishing for very long periods on hold. How do I get my refund when I can't speak to anyone at the bank? What paperwork will I need for the Ombudsman, as it seems to be going that way!
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FNB (First National Bank)'s replyOfficial
15 Apr 2019, 11:34Good day Paul,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply15 Apr 2019, 11:34
Official
Good day Paul,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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