1 reviews | Active since May 2016
debit card ***** dept poor service
I have had a ********** transaction on my debit card on the 11/09/2020. I contacted FNB immediately to report the ********** transaction. My debit card was cancelled and i was issued with a new once. I was not told of the charge for the new card. I was then told this was reversed which has not happened.
The ********** amount was then debited from my account on the 18/09/2020 and I was not provided with any feedback. I have contacted the call Centres and have been transferred to various people who have not assisted me with this query. Each time I call its more than 10 minutes with no resolution. I have asked for someone to contact me but this dept. apparently does not have the ability to call and I have to keep calling to query this. I have been advised that I would be contacted and to date nothing has happened. it is now the end of the month when all my debit orders are being processed and still I do not if anyone has investigated my query.
The service is absolutely unacceptable. I have still not been contacted by anyone regarding this matter. I have debit orders coming off my account and expenses to be paid but cannot do so as FNB have not resolved this ***** issue.
The card had the ********** transaction is a card I never use and whose details have never been taken by any 3rd party for any transactions.
I constantly receive emails FNB CARE that my query is being attended to but nobody has actually told me what is happening or when it will be resolved. The turnaround time for resolution has already passed a week ago.
The service is absolutely unacceptable. I have still not been contacted by anyone regarding this matter. I have debit orders coming off my account and expenses to be paid but cannot do so as FNB have not resolved this ***** issue.
The card had the ********** transaction is a card I never use and whose details have never been taken by any 3rd party for any transactions.
I constantly receive emails FNB CARE that my query is being attended to but nobody has actually told me what is happening or when it will be resolved. The turnaround time for resolution has already passed a week ago.
I called the call centre was on the phone for 13 minutes and still I do not know what is happening with my query or why is taking this long to finalize.
FNB Care has told me that my query has been escalated and that this Debit card ***** dept will contact me and yet I still have not been contacted.
I requested to be contacted, or to be transferred to someone who could assist me but was told that this information could not be provided.
I then asked to speak to the dept head and was told that this is also not possible.
I asked for someone to contact me today and was also told that they cannot confirm if this will happen.
I called the call centre was on the phone for 13 minutes and still I do not know what is happening with my query or why is taking this long to finalize.
FNB Care has told me that my query has been escalated and that this Debit card ***** dept will contact me and yet I still have not been contacted.
I requested to be contacted, or to be transferred to someone who could assist me but was told that this information could not be provided.
I then asked to speak to the dept head and was told that this is also not possible.
I asked for someone to contact me today and was also told that they cannot confirm if this will happen.