DEBIT CARD DISPUTES = FNB DOESN'T CARE!

I have been an FNB Account holder for many years now. On the 31st January I found an online platform that helps people become an entrepreneur and gives them business ideas and to assist them to become a proprietor. Hotmart BV is the company's name. Their once off fee of $17 (us dollars) would provide me with the basic necessities to get started. After giving them my bank card details, they then debited my bank account. Unfortunately, there wasn't enough monies in my account at the time, and so it was reversed by the bank and I paid a penalty due to lack of funds in my account. Un be known to me HOTMART BV, was trying to debit my bank account for more than what they had advertised on line. They were debiting my bank account for $168 (us dollars) Since I didn't have the necessary monies in my account at the time = you guessed it, I paid FNB Bank fees. Once it was that my salary was paid into my bank account later that same afternoon, Hotmart BV, debited my bank account 4 times. I agreed to $17 us dollars once off and not 4 transactions totalling $168 (us dollars) I made contact with the bank immediately but their stupid AI TECHNOLOGY couldn't assist me. I then emailed HOTMART BV via the only communication email: *** and informed the bank via a series of phone calls from one to another call center i eventually made contact with a lady and to got her to cancel my bank card, and got FNB BANK 's debitcard disputes email address *** I emailed the bank the Dispute form which was emailed to me along with all correspondence with this company that debited my bank account (4 times in oneday) and told the bank via email my entire story with all proof.

How does this useless FNB Bank respond:

FNB :-) Ref No *** We are unable to process your dispute. Please resubmit together with the required Communication with Merchant/Service provider. (I emailed the bank again with all documents and corresponding emails about this merchant/service provider (3) times.

Every single response is the same from FNB. WE CAN'T PROCESS YOUR DISPUTE.

Absolutely .....ing useless bank. I am going to all social media platforms to bring this bank to it's knees. Plus my bank charges and fees from FNB is absorbantly high. Absolutely disgraced and disgusted with this useless bank. It's not First National = it's Zero we don't give a Dam National Bank