Debit card disputes.

I have been sending my forms and documentation required to them for the past two weeks email and fax. They say it takes 5 working days to get back to you. On 5 working days you receive sms saying your documents is not in order resend again then you resend again and get the same feedback. If you phone in they say we will find out and phone you back but never happens. This is on n bussnisse acount think i must move back to Absa never had this problems with them. FNB worst bank ever and the bad thing is many people complain about them but thy never fixes it they like to get theire money but no service further. I faxed ithrou to them this morning again cost me R300 phoned in and they said sorry nothing received.