Debit card dispute still waiting for an outcome banking.with FNB but happened with an Absa atm

It's been already 5 business working days plus the non working 2 business days, i had an issue at an absa atm was assisted from someone from hellopeter from fnb Complaints I filled the forms sent them through i got an email everything was received and during the process I would be updated and no word or nothing from them l. My whole point is the atm took the r300 from my account but never physically gave me the money it jus deducted it from my balance come on man it takes a few seconds for them 2 do that when I tried fonin I couldn't get thru to find out what's going on when I didn't the help was useless I was told it could take from 7days to 14 days . So what is going on really y say we will keep u updated but u dont is that how a business treats its clients and another thing if we dont contact u check ur balance like really now am I fool everytime to check but nothing has come please man to take the money is was ntn but when the fault is proven why take forever to resolve the issue it's called poor service has this directly happened with fnb I assure u this wud of been sorted already I'm really annoyed is there no accountability nor quick resolutions to keep customers happy or we jus fools taken for a ride wen url need us tell if it's such a mission to jus return the 300 how do they apologize and make up for that issue please tell me coz this is unacceptable nor is it my fault this **** happened on the 25th Dec 2020 look at the date from then I suffered to sort it out only on the 28/29th I got assistance so please let me know how and when this will be resolved and how will Absa make up for their mistake or should I take it further coz on principle it's a banking that has not had the same.status as it once did