Debit Card Dispute - No support

Extremely disappointed with FNB. I’ve been a client for many years and have always spoken highly of this bank. But in my time of need they are extremely unsupportive. I lodged a card disputed along with the form on the 20th November 2025. It’s been 20 working days (I was initially told 7-10 working days) and I have not even recieved an update. I have contacted via call and secure chat and I’m told to just wait, 10 days ago I was told it was escalated for urgent attention and I should get feedback same day. Nothing. I have been more than patient as I understand it’s a process, but this is totally unfair. We as clients deserve your protection regarding online card payments, being ****med is distressing enough as it is and puts you in a financial position, and Christmas is next week- I was really hoping and needing this to be sorted by then.