Debit Card Dispute issues remains unresolved - BAD!!!!

Item: FNB (First National Bank)
Rating: 1
Author: Marie C

An online purchase went off on my Private Clients Cheq Account, which i did not do nor authorise (think my card was cloned) i immediately stopped my card and reported it as well as filled in the form to have the funds reversed back to my account, now i get response form FNB saying i must first make contact with the merchant to reverse the funds back. How can i make contact with the company if i do not even know who they are as i did not do the transaction nor approved it via my app so what now? We all work hard for our money and then just to be ****med out of R3800 is bad. i've been with FNB my whole life and if this is how you treat your clients then i'd rather move my money to a bank that will assist during times like these where ******** just take money from your account without any permission. Ref nr for all my emails : [REF:***] / [REF:***] / ***

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Marie C's updateReviewer Update

29 Aug 2022, 05:32

The ***** department phoned on Friday but due to myself driving the lady never phoned back, and then this morning when i checked my work emails i recieved the response you will not be able to assist as i authorised it? i did recieve a OTP but never entered it anywhere as you are suppose to do. And how must i make contact with the merchant if i do not know whom it is nor did i order anything online so please tell me how must i contact the merchant. This is totally unacceptable, i work hard for my money and for FNB to just shrug their shoulders and then place the blame on me for something that was clearly a fault from their side is not working for me. Myself and my whole family is considering rather taking our business & money elsewhere cos this is unacceptable

Marie C's update29 Aug 2022, 05:32

Reviewer Update