Debit Card Dispute

I’ve been an FNB client for more than ten years now and the experience I’ve received regarding my debit card dispute and recent debit card payment reversal request has been the worst ever! I logged a dispute query mid March as the incident happened on the 7th March, I was emailed a list of supporting docs to send which I immediately did & until date I haven’t received any feedback and to my surprise and anger I was sent the same email requesting the same supporting docs yesterday!

My question is, does it mean that FNB waits until the very last day of the 30 days TAT for them to action our disputes????

Super annoyed and disappointed client!