1 reviews | Active since Mar 2019
DEBIT CARD Dispute
Please see below messages from FNB - This is how UNHELPFUL MY BANK IS....which calls themselves the best bank. Customer Service is beyond Terrible.
I am told send all documents. I sent documents in Jan 2019 - Each time i am given another run around story. Please tell me, is this the type of service we must contend with and just accept it.
From: ********** ********** Sent: 06 March 2019 09:08 AM To: ********** Subject: RE: RE: Reversal of Debit transaction - [External Email] [REF: ********** 5_ ********** 61]
Good day Kindly be advised that as per VISA rules it is required that the client first make contact with merchant to try and resolve before bank can assisting. Client must send us all the attempts made to resolve with merchant regardless of receiving any feedback from merchant or received undelivered status. Client is required to attempt to contact merchant more than twice and provide us with all proof of attempts/communication. we require all this information as proof in order to provide to the acquiring bank. Regards. First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). Consider the effect on the environment before printing this email. From: accounts ********** Sent: 07 March 2019 08:31 AM To: ********** Subject: RE: RE: Reversal of Debit transaction - [External Email] [REF: ********** 5_ ********** 61] Good day,
Please advise of the outcome. I have sent you the correspondence with the merchant . As requested.
Please advise me of Feedback. Good day,
As per communication chat with the merchant, they state that you will be contacted soon, please advise what was the response from the merchant to your request? Have you attempted to follow up with the merchant regarding the merchant?
Please resubmit together with all further communication as well as the merchants trial period terms and conditions in order to assist.
Regards.
NOW TELL ME IS THIS A BANK THAT IS TRYING TO ASSIST YOU????????? I am at a loss for words
First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). Consider the effect on the environment before printing this email. ________________________________________
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)