Debit card delivery. No answer. Bad service!

cannot get hold of anyone at FNB for 3 days now. I ordered a new debit card on the 31st. I want to know when will i receive it. I mean im waiting for 7 days now anf no one seem to answer a phone. 1st my credit card problems and now this. This is bad service. I do not have a card to do any of my shopping or even pour petrol in my tank.... No one seem to answer the phone these days. If you call its a well 20 minutes waiting for someone to answer. Never had such bad service from FNB