DEBIT CARD DELIVERY

My debit card expired the end of May 2026. I received a message from FNB beginning of May that a new card has been ordered and I will be contacted by DSV to set up delivery. Towards the end of May no contact had been received so I contacted FNB via Secure Chat querying. No reason was provided why I had not been contacted and that I must provide my contact details which I duly did. Being advised that I will be contacted the following day to set up delivery. I received a message the following day stating that my card had been delivered to FNB Cresta. As this was not the arrangement I contacted FNB again to query why? I was advised that I should then cancel my card and order a new one and "should" I be charged to query to the the charge reversed. We all know what a process that would be. I requested the consultant to cancel the card and issue a new one which could take up to 7 days gor delivery. Between 2 and 3 June I received 8 message on the Card Delivery notification that my card will be delivered on 3 June before 5.00 p.m. Having sat in waiting the entire day for a call which did not happen. At 17.38 I received a message from FNB that I missed the delivery which is totally untrue having waited the entire day. Now I'm advised to wait as DSV will once again contact me. I have requested FNB from FNB as to what's going on and who was supposed to contact me to delivery my card as they are clearly lying. I would actually like to see their call log as to when they say they contacted me.