Debit card ***** case dragged for 6 months with no resolution

As an FNB client of over 8 years, I am disappointed in the bank's lack of swiftness when it comes to debit ***** cases. It’s been over 6 MONTHS since I lodged a case when my salary was wiped out off my account on the 16th of June 2023 in form of 5 transactions. When I noticed that this happened, I promptly called the ***** line for assistance. My personal details were then taken, I was the. Issued a ref number for my case *** and was told to wait for about 10 working days so they could investigate and track where my money had gone. 10 working days came and went, I called to make a follow up. I was told my case is still being investigated but it’ll be handed over to their external investigation team but they should send me a report in 3-5 business days. Those came and went, nothing from the bank. Whenever I call and give them my ref number, I am transferred to a number of people who pass me on to the next and I spend hours waiting on the phone. All of them tell me that my case is just about to be concluded, I just need to speak to so and so. It’s been like that ever since JUNE 2023. I am very disappointed with the bank I’ve been loyal to since my varsity days, now I doubt I would recommend it to anybody!!!!