DEBIT CARD CANCELLED WITH NO COMMUNICATION WHATSOEVER!

I have been a loyal FNB client for over 13 years and the service received the past few days has been absolutely appalling. Tried using my cheque card which has been problematic i.e. declined at every store/garage. I noticed my card was no longer active after trying to withdraw cash at the shopping centre. Had it not been for my credit card I would be stranded.

How dare you block my card without communicating with me. No email, phone call, post nothing. This is utter nonsense. I have been calling in the whole week, transferred to FNB/CCD Couriers and sent from pillar to post. It is now MONDAY, returned from a vacation (had to use cash the whole time) and still no card delivered.

Why was not advised that I should ORDER MY OWN CARD manually when my credit card was processed AUTOMATICALLY.

Please get back to me URGENTLY. I NEED MY CARD!

Darryn