Debit Card Authorisation not reversed

Dear,<br> <br> I did try to withdraw money on 12/03/2016 at 12h53 on a Standard ATM, 3 times and 2 times the money was reversed because there was an error with the ATM. But on third attempt the money was not reversed.<br> <br> I called to have the money reversed, and i was told to fill the Debit Authorization Reversal Document, which i did at Kempton park branch.<br> <br> 5 days later i received two notification at the same, the money was paid and reversed with the same reference at the same time. I then went to the branch to check what happened, I was told my application is still in process. almost a month now, my money has never been reversed.<br> <br>