Hellopeter
Share Your Experience
LN
Lungile N

1 reviews | Active since Dec 2013

16 Oct 2017, 09:35

Debit card

I am disappointed once again.

I was called by a lady from the ***** department her name is Lumka. She asked me about a transaction that went off my account of R4062.50 which I confirmed I was unaware of. I repeatedly told her the funds should be returned into my account. The only amount I had authorized was the R1.00.

She literally sent me back to the service provider. This is unacceptable, FNB should return my money.

This is unacceptable why should one suffer and go through so much with fnb.

This should be sorted out.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Oct 2017, 14:03
Official

Good day Ms. lungi1989

Thank you for your complaint. Kindly note that as per telecom kindly complete the form and forward the form to the e-mail address provided. Kindly note that a follow up will be initiated with you in this regard.

Thanks

Regards

Rahim Salamaan

FNB Hello Peter complaints Resolution

***

LN
Lungile N's update18 Oct 2017, 16:41
Reviewer Update
I am so dissatisfied with FNB again, disputes department comes back to me looking for proof of payment. Which prof of payment is this as I never said I made a different mode of payment. Honestly why does one need to go through so much when they want their money back. This is totally unacceptable. Really ??
LN
Lungile N's update19 Oct 2017, 10:01
Reviewer Update
What is going on with FNB, I called this morning and spoke to Fiona Lestoalo who couldnt give me an appropriate time on when she would call me. All I need an want is my money back in my account. Is that a lot to ask for?