Debit balance

<p>I have had bad experience with FNB, they put my account on debit balance and i tried to contact the call centre tree times and get hold of different people still they have resolve the issue, the issue is that they charged me for unpaid purchase ofwhich the money went off from my bank account and i have been explaining to them that if i dont have money on my account i dont use. The call centre consultants they like they don't know they doing or they don't understand i have also requested to that issue should be excallated to the managers since today they haven't resolve it. They also told me about the facility they have added to my account ofwhich no one iformed me with that the only thing they do is do charge me rdiculous amount which they cannot even tell me what they are for. As per my understanding i should have only three unpaid debit order which are two fineral covers and legawise and stop order to my 32 days notice which can make be on minus of (75*3 + 8.50=233.50) + (175+.3.45=178.45) that should nbe R411.95 instead i have minus of R788.89 when i request an explanation they tell me about the purchases i have made ofwhich when i made those purchases i had money on my account and it was taken and they show balance which include the amount they reserve for the purchase and available balance which exclude the amount for the purchase. Am realy not happy with FNB as this is not the first doing this to me.</p>