Debit and cheque card dispute

I have never been soo disappointed in a bank I can not begin to express my frustration on paper. Consultant will be relying totally different messages no feedback on disputes logged. I can not believe the lack of customer support from a bank to date I am being sent from pillar to post , matter escalated I don’t know how many time. I am so tired. Even their secured chat is not working was put on hold for over an hour .