Debit account but no delivery of product

Item: FNB (First National Bank)
Rating: 2
Author: Greig B

Bought Cell C airtime with ebucks on FNB online banking, two vouchers of R35, They debit my ebucks with 700 ebucks, last week , but still no voucher has arrived on the cell phone's, even after reporting such to FNB.

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Replies (1)

FNB (First National Bank)'s replyOfficial

25 Jan 2016, 08:15

Hello BMWGS800,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply25 Jan 2016, 08:15

Official