Debit 4x and no help from FNB

FNB has debit my account 4x for the same reason and amount R4131.05.

Twice the 31st Dec 2020 and twice the 8th of Jan 2021. I went to their chat and the chat could not help (what is the reason for the chat if they can't help). I was told to call or email the department and I emailed the auto response gave me an SLA of 3days.

On the 4th day (which was the 8th Jan and 2021 the 3rd and 4th debit went off), I was still waiting for feedback on the 1st two debits and I was told I will have to wait for another 3 days to get feedback.

What is going on and I need my money reversed.

I have ref numbers.

You have turned a 15years happy client into a very unhappy client.

Very disappointed in the way these turn of events has played out.

Not happy.