TM
Tanya M

1 reviews | Active since Jul 2012

27 Jul 2015, 15:36

Debit

I have a funeral cover that i activated in the month of March and all went well with the debit then i added my brother in the month of June debit does not go through end June.I logged a complain and was advised that i stopped the debit order.Can you please advised when i stopped this debit cause on my side Iam aware i did not stop any debit.<br> <br> the LIFE insurance department advised i must go into the branch so that it can be activated again,I want this debit to go through on its normal debit i requested for the payment of June and July payment.And then as of August it must be the normal debit.Please sort out this mess of how this debit was stopped.<br> <br> I have been having excellent service with FNB since i joined let us not ruin that as i have been telling plp of the great service and excellent bank this is they must also join.<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jul 2015, 15:53
Official
Hello Glenzitos,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)