DEBICHECK MANDATE A NO SHOW FOR A WEEK ALREADY!

I'M GOING THROUGH SUCH A HORRIBLE EXPERIENCE WITH FNB!!!! I'VE BEEN WAITING AN ENTIRE WEEK FOR A DEBICHECK MANDATE TO BE SENT FROM THE HOME LOANS DEPARTMENT. NOBODY IS ABLE TO ASSIST ME AND I'M GOING OFF MY HEAD CHECKING FOR IT EVERY FEW MINUTES! THEY ARE THE ONLY THING KEEPING THE ATTORNEYS FROM LODGING OUR TRANSFER AND I AM SO OVER THIS BANK NOW!