BM
Basil M
1 reviews | Active since Aug 2022
25 Aug 2022, 11:26
Debi heck
FNB how hard is it to assist me with my Debi checks ? I am waiting to authorise 2 and your consultants clearly are unable to assist! Your banking app won't receive the notification. I even tried at the ATM. How do I get my finances in order if my debit orders cannot go off my own bank account.
Man I switched from Capitec to join you. And this is my thanks? Assist me asap please. Your literally holding up my life. And potentially can damage by relationship with my lenders!
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Replies (3)BM
Basil M's updateReviewer Update
25 Aug 2022, 15:08You are still struggling to get me a notification to authorise a debit order. And you're passing blame onto the other party who has done their part and are now awaiting me to Authenticate a Debit order mandate. Nobody from FNB has contacted me yet. And the day is gone. Please close my account. I'll go back to Capitec with my salary.
BM
Basil M's update25 Aug 2022, 15:08
Reviewer Update
You are still struggling to get me a notification to authorise a debit order. And you're passing blame onto the other party who has done their part and are now awaiting me to Authenticate a Debit order mandate. Nobody from FNB has contacted me yet. And the day is gone. Please close my account. I'll go back to Capitec with my salary.
BM
Basil M's updateReviewer Update
25 Aug 2022, 15:23Your specialist resolution team is neglecting to contact me.
Should I refer this matter to a banking ombudsman
Should I refer this matter to a banking ombudsman
BM
Basil M's update25 Aug 2022, 15:23
Reviewer Update
Your specialist resolution team is neglecting to contact me.
Should I refer this matter to a banking ombudsman
Should I refer this matter to a banking ombudsman
BM
Basil M's updateReviewer Update
25 Aug 2022, 22:59The positive in this stressful day and situation is your amazing Thabile. Every time I have been to the branch and interacted with him, it has been an absolute pleasure because he has the ability to calm a client and he goes beyond the expected to assist me. Let me make it very clear that I have no issues with the one on one service I received. It was excellent. It always is. I however was dissatisfied with your banking app, the inability of the system to update my debit orders . I was also disappointed that I received no assist during that time of need from the specialists or people specialised in my matter.
Please know that you have a gem of a consultant in your branch and he deserves to be acknowledged. Thank you my man, you're a 🌟.
Please know that you have a gem of a consultant in your branch and he deserves to be acknowledged. Thank you my man, you're a 🌟.
BM
Basil M's update25 Aug 2022, 22:59
Reviewer Update
The positive in this stressful day and situation is your amazing Thabile. Every time I have been to the branch and interacted with him, it has been an absolute pleasure because he has the ability to calm a client and he goes beyond the expected to assist me. Let me make it very clear that I have no issues with the one on one service I received. It was excellent. It always is. I however was dissatisfied with your banking app, the inability of the system to update my debit orders . I was also disappointed that I received no assist during that time of need from the specialists or people specialised in my matter.
Please know that you have a gem of a consultant in your branch and he deserves to be acknowledged. Thank you my man, you're a 🌟.
Please know that you have a gem of a consultant in your branch and he deserves to be acknowledged. Thank you my man, you're a 🌟.