Dear Jacques Celliers

After being pushed from pillar to post and not being listened to, I have found humanity and warmth from a real human being working at FNB. I had in my opinion been incorrectly handed over for my business account and was getting no sympathy or help from FNB as well as being treated like some sort of ******** by Lieschen Esterhuizen at Symington de Kock.

This morning after sleepless nights and not being sure how I was going to pay my bills during these difficult times I finally received a phone call from a human being: Wilmie Kroner. Wilmie explained the entire process to me and empathised with my situation. Within a few hours she had resolved the issue and had sorted everything out.

You see what Wilmie did that nobody else did, was listen. She heard my side of the story. We came to an agreement and as a small business owner under incredible stress and strain given the global pandemic I am very grateful to you Wilmie. Thank you for not treating me like a number and part of a "system". Thank you for realising that these are difficult times and at the end of the line is a real human being, with a real family and real problems. Thank you.

Jacques Celliers.....Hire more human beings with humanity and integrity like Wilmie Kroner and you will keep customers like me. Yes there will be times of prosperity and adversity, thin and fat years, but with this sort of engagement, trust, integrity and honesty FNB and in turn the small businesses like mine will flourish together.

Oh and maybe ask Wilmie have a word with Symington de Kock about humanity, dignity and good manners......then fire them.