Dear Hello Peter, I am writing to formally complain about the handling of my disabled pensioner brother’s FNB Life Health Cash Plan claim

Dear Hello Peter, I am writing to formally complain about the handling of my disabled pensioner brother’s FNB Life Health Cash Plan claim. He has paid for this policy for years. He was hospitalised in January 2026, and we submitted all required documents, including a letter from the admitting doctor. Despite this, we have been sent from pillar to post and faced repeated delays and excuses. This is unacceptable, especially for a vulnerable client who has paid premiums in good faith. I request urgent review and payment of the hospital cash benefit, a copy of the policy terms, and the contact details of the person handling this matter. Please escalate this urgently. Kind regards, NARAN *** ***