Dear FNB Customer Service Team, I am writing to bring to your attention a pressing matter regarding my personal loan account, which was settled in full five days ago

Dear FNB Customer Service Team, I am writing to bring to your attention a pressing matter regarding my personal loan account, which was settled in full five days ago. Despite the account being paid up, a debit order was processed, and the funds were deducted from my account. On December 18, I contacted your customer service department and was assured that the refund would be processed within 24 hours. However, it has now been 5days, I visited my local FNB branch seeking assistance, but was advised to contact your customer service team directly. Unfortunately, my call was directed to an answering machine, and I was unable to speak with a representative. I would greatly appreciate it if you could look into this matter urgently and process the refund as soon as possible. Please confirm receipt of this query and provide an estimated timeframe for the refund. My account details are as follows: Account Holder: Onica Olitiwe Precious ID Number : ***