Dear FNB

To whom it may concern,

I've had such so many good and bad experiences with your bank since I have joined, There's no common ground and its off-putting. Makes me question my future dealings with yourselves,

At the moment I am dealing with an error code 999 which no one can tell me what it means and I also get spoken to rudely when I question the meaning of it after spending almost an hour waiting to speak to a consultant, You need to be checking on what's going on with your business because I'm sure you are losing customers as I write this, I mean my parents baked with you and my grandparents and the service is nothing like what it used to be.

Error code 999, people cant transfer funds to my FNB PREMIER account, My EASY Account, My Easy zero Account or savings account???? I need this money and am starting to get upset and undisclosed amount was transferred to me from an FNB Business account on Thursday and it still hasn't reflected into my account? Its the same bank? what is going on?

Also, I am am an FNB Premier account holder and for the last 4 months, I have not been able to speak to my team of bankers as you call it once! not once!

This is unacceptable, retrain your managers and start working on your customer service, stop taking money until you can fulfil your services.

I've had some good service from your law on call insurance, the lady who helped me was very helpful and efficient,

Come on now you are a bank, a big one too... there are no excuses.