Dear FNB
<p>Dear FNB </p> <p>I would like to switch to your bank (Salary/Debit Orders). I called the Tygervalley Branch in Cape Town ,I spoke to a gentleman who did not say who he was and slammed the phone on me when I asked him what information the bank requires from me. I'm not sure where his annoyance and bad customer service comes from ,I just hope he dad breakfast though :-)</p>
Good day Ms. nxayi
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. nxayi
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***