Dealing with FNB premier credit card

<p>Absolutely pathetic service and behavior by the credit card department of fnb. I paid a deposit for a car i hired in England with a company called Easirent. I confirmed with the car hire company that the amount had been released back into my account after 10 working days as per their policy. I checked with FNB and they told me it was only held and no taken off my account even though i got an sms saying the money has gone off the account and my available balance dropped. I have asked for proof of this which they cannot show me and i have been monitoring my available balance to see if it increases with these funds. I was also told to take my balance and subtract all transactions on this account to come to my figure, why the hell do i pay bank fee's if you can't tell me and how **** is you internet banking that you can't give me a running balance per transaction on my credit card, online, while looking at my statements?? I have lost all faith in FNB's credit card product, transactional system and staff after this matter. I will never recommended this service to anyone</p>