Dealing with FNB as an executor --- appaling service

Dealing with FNB as the executor of an estate has been an utterly excruciating experience. Despite multiple emails to the estates department—none have been rep**** to. Calling the collections department results in 20+ minute hold times, only to be cut off with no assistance. Visiting a branch is equally pointless, as they also try to call internally and get nowhere. All I need is a simple credit card statement to settle a debt, yet FNB’s inefficiency and lack of accountability are actively delaying the estate administration process. This is not just poor service—it’s negligent. Executors have legal duties to fulfill, and FNB is making that nearly impossible. Absolutely appalling.